• Double-click on the email message to open it.
  
  
  
  
  
• From the top menu click on View.
  
  
  
  
  
• From the View menu click on Options.
  
  
  
  
  
• A new window will appear displaying the full headers.
  
  
  
  
  
• Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
  
  
  
  
  
• You can now paste it into the problem report by going to the text input area, right-clicking the mouse, and selecting Paste.

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