- Double-click on the email message to open it.
- From the top menu click on View.
- From the View menu click on Options.
- A new window will appear displaying the full headers.
- Using the mouse, click and highlight the header text, then copy it to the clipboard by right-clicking and selecting Copy.
- You can now paste it into the problem report by going to the text input area, right-clicking the mouse, and selecting Paste.
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